• I return calls promptly and honor my appointments on-time. I do not run behind schedule often, but if I do, I will always call you.

• I will perform superior quality work & allow myself the time to complete my scheduled work without overlooking any detail of your Horse's needs. I pride myself in that.

• I will gladly take the time to answer your questions and attend to your concerns. Working with your Veterinarian and Trainer is part of my service and encouraged for the best results!

• I will evaluate your Horse's stance, gait, & hoof condition as needed at our appointment or consultation.

• I will treat your Horses with kindness and patience.

• I will follow-up with you and check in on your horse to track improvements, especially during times of injury/illness. Your horse's comfort and progress is very important to me.

• Our business relationship is my privilege and I will treat it as such. No hidden fees or obscure pricing. Not now, not ever.

 What I expect from you...

• Please contact me in advance if you cannot keep your  scheduled appointment. I appreciate 3-5 days of advance notice.  I respect you and your time and I expect the same of you. For non-emergencies and no-shows, a fee may be assessed. I cannot work for anyone who continually cancels appointments.

• Please let me know if you have acquired a new horse or you no longer have a horse that I am expecting to service. I like to know what services I am to perform so I can block out enough of my schedule for you. I like to run an on-time service for all clients.

• Please call/email/text to update me on how your Horse is doing during training & performances. Please relay anything that you or your Trainer feel that I should know. Our communication is an important component in keeping your Horse competitive.

• Please have your Horses caught/ready for me to work. They should be reasonably clean and dry because wet and muddy hooves are difficult to hold. Please provide solid ground & power.

• Please understand that Payment is due upon completion of service unless prior arrangements have been made. Acceptable forms of payment include cash & checks.

• After I perform my work, I prefer to schedule our next appointment. In doing so, your horse is kept on a schedule that benefits your horse's health and it allows me to group my appointments geographically to reduce travel time & expenses.   If you would like to arrange an appointment at a later date,   please allow a 1-week notice.

  Untrained Horses or Unruly Horse Behavior...

• I will not work on untrained or unruly Horses without Trainer or Veterinary intervention. I ask that your Horse is well behaved and is accustomed to the process - including standing for services, readily giving the hoof, and I do prefer hot fitting of shoes, but it is not required.

• If your horse is too energetic, no problem -- please lunge or work your Horse before I arrive. For most horses, this is usually all that is needed. It is advised that you or your groom pick out the hooves often and help your horse learn the process. :)

• It is very rare, but if I begin work and I am unable to complete my services due to your Horse's behavior or if it takes me an extraordinary amount of time, a training or service fee may be assessed. I value your time and safety, I ask the same in return.